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Guest Comments
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From time to time we receive some very
nice comments from guests we have had the pleasure of serving.
Here are a few excerpts.
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Editors Note:
"Our service revolves around you from the moment you engage
us. Because our business is predicated on serving you
and to building a long-term business relationship that will go
on for years, our
philosophy is to always provide you the highest level of
service. Our guest comments are our best way of knowing
if we are living up to or exceeding your expectations. Your
comments tell us how well
a job we are doing and where we can improve." |
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Raye and Marty Trencher are part of an
exclusive group of travel agents who are
recognized by Princess as Cruise &
Cruisetour
Experts, earning that distinction for their
unique qualificationsand knowledge as
Princess
cruise planning professionals.
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Need Help? Have A Question?
Want More Information?
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Just call
800.365.1445 |
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In The News
Our staff's highly regarded cruise knowledge,
service and best pricing practices have resulted in articles and
comment by Arthur Frommer's Budget Travel magazine and quoted by
various media outlets including: Travel Trade, Travel Weekly, The
New York Times, Chicago Tribune, USA Today, The Associated Press,
CNBC, MSNBC, Dallas Morning News, Los Angeles Times, Arizona
Republic, and The Washington Post.
Click here
to read the articles....
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Traveler Verified...
Guest Comments
and Customer Testimonials
Raye,
We just returned from our Princess South
America cruise, and are now recovering from
an excess of fun and good times ! Anjali and
I wanted to thank you for all the work you
did to ensure a flawless cruise. Thank you
also for the bottle of wine. We appreciate
your thoughtfulness. I am glad that Nandu
put us in touch with you, and we look
forward to working with you in the not too
distant future."
Thanks again,
Mr. & Mrs Tamhane
February 2013
"Raye, we are back from our Alaskan cruise with
Princess and had a fantastic time. Everything
was great and more than met our expectations. We
can only think that your assistance with the
booking and advice about the cruise certainly
contributed to our enjoyment. All the
information you passed on to us was right on
target and was extremely helpful for us – a
couple of first time cruisers. Thanks for all
you help. If we decide on another cruise we will
definitely be calling you. Regards, Bob & Gladys
Jordon"
August 2012
"My wife and I had an awesome trip to
Alaska...it was the best trip we ever
experienced! Lots of wild animals, plane rides,
train rides, kayaking, majestic mountains
galore....Great meals and
great shows on the ship (Island Princess) We
even got a chance to talk to Lance Mackay, the
4 time Iditarod champion in person, and he
signed his book for us too...that was an
unexpected treat. We also met the
husband of the 4 time Iditarod champion Susan
Butcher and got a book signed by him too.
Panning for gold was fun too and going to a
salmon bake.
Take care and Thanks"
Glen G. Clements
June 2012
"Dear Raye, I want to just say thank you for
everything you did to make this first time
cruise perfect. I mean everything from planning
a room that had the least amount of motion for
my sensitive stomach to water waves (the
airplane ride had more). The excursions were so
much fun all of us especially enjoyed zip
lining. The boat was beautiful, a lot to do,
entertaining all the time, and of course the
food of which I did ask for a second lobster
delicious. Everyone working with Princess was
considerate, helpful and just an asset to the
company they represent. Our family toasted you
the first night at dinner. It was a long journey
to adventure to our first cruise and dreams of a
new one will not take so long. How about China
and Asia? So let me say it again I know you
worked very hard to provide the best service not
just to me but to everyone of your clients and
we sincerely thank you for that. I don't know
who your supervisors are but I would appreciate
it if you would pass this letter to them. We
have filled in the survey but wanted to extend
you a personal thanks. You gave us a short
magical ride in our very hectic life we can
always close our eyes and remember those days.
Sincerely,
The Diekman family" - June 2012
"Just wanted to let you know what
a wonderful time we had on our cruise! Thanks to
you, everything went smoothly. It was just
incredible! And, also, want to thank you for the
wine! What a nice surprise! We definitely will
get in touch with you when we are ready to
cruise again!"
Sincerely,
Mary and Joseph Holmberg - May 2012
Hi Raye,
"We are home
from Alaska and had a great time. We enjoyed
the land portion more than the cruise, but
both were great. Of course, it was all your
help, advice and counsel that made it easy.
Anyway, thanks again for all of your help.
Jerry and I commented several times during
the trip about how excellent your service
was and how much it helped.
Thanks,
Phil & Barbara
Ringle -
July 2012
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Hi Raye,
"We are home from Alaska and had
a great time. We enjoyed the
land portion more than the
cruise, but both were great. Of
course, it was all your help,
advice and counsel that made it
easy. Anyway, thanks again for
all of your help. Jerry and I
commented several times during
the trip about how excellent
your service was and how much it
helped.
Thanks,
Phil & Barbara Ringle - July
2012
From Karen and Keith Smith
"I just want to say a few
words about out trip last
week. First of all thank you
for making all of the
arrangements for us.
Everything went smoothly and
our luggage magically
appeared everywhere we went.
Princess did a stellar job
with all the logistics of
our land tour. Our entire
experience was fantastic. We
spent 4 days on the land
tour first going into Denali
State Park and National
Park. The Princess resorts
were beautiful and placed in
remote areas. All the tour
guides/bus drivers were
knowledgeable and all had
such a passion for the area
we were in at that time.
What I thought was going to
be a long boring bus ride
turned out to be a highlight
of the trip. The train ride
to Whittier was another
great experience with trivia
games and again a tour guide
with incredible knowledge of
the area. Reaching the ship
as you turn the corner on
the train was an awesome
sight and as we entered the
ship, sea lions were playing
on the dock and eagles sat
in the trees above us. Once
again everything was taken
care of prior to departing
the train, we even received
our cruise pass and just
walked on the ship. The
cruise was amazing and
princess had a full time
naturalist on board and
throughout our journey,
rangers came on and off
depending upon where we
were. Spending the day in
Glacier National Park was
one of the highlights of our
trip.
The huge ship we were on sat
in front of the glacier for
over an hour and turned on a
dime. Amazing how close we
were able to get being on
the Diamond Princess. Our
only disappointment was our
helicopter/glacier excursion
was cancelled due to
weather. We saw whales,
porpoises, seals and eagles
all from our balcony. Great
trip, would recommend
bringing a good camera with
telescopic lens and
investing in good
binoculars. Five stars to
Princess and Marty."
From John and Priscilla
"Our
May18th Coral Princess Copper
River Alaska Cruise tour was
great! Thanks for all your help,
especially for getting us that
bump-out balcony starboard room.
We had warm sunny days for
almost the entire trip. The
whole Alaska itinerary and our
excursions were perfect for us.
We had such a good cruise that
we think it will be difficult to
find another that we will enjoy
as much as we did this one, but
we decided to try anyway. Can
you make some recommendations
for us? Preferably something
kind of adventurous. Thanks
again."
[John and Priscilla, Glacier
Trekking]
 More
Noteworthy Comments From Our
Guests
From Don MacGregor
"Raye
and Marty... Working with you
two has been a delight. You both
did not just book cruise
fares... You looked after all
the details just like a shepherd
and his sheep. You double
checked with everyone to make
sure documents and boarding
passes and all manner of things
were looked after. Thanks so
much and look forward to working
with you both again."
From Ken Wager
"I have been doing some
internet searching of info
regarding the cruise tour and
the ship and it becomes
increasingly obvious to me that
you have taken excellent care of
us. Your knowledge of the
advantage of a Port side room
for the southern trip and your
ability to get us in the
midships bump out area for our
cabins looks to be great. I was
not knowledgeable regarding
the bump outs on the Coral
Princess until reviewing some
cruise review sites and the
reviews I have read regarding
being in the bump out area and
on the A and B decks makes you
look brilliant and makes us look
lucky to have dealt with you. I
found you guys pretty much by
the luck of the draw on a Goggle
search. At the time of my first
e-mail I had no idea who you
were, where you were located,
how legitimate you were or what
your level of expertise may be.
Let me say that at this point I
am very happy I found you and
appreciate how well you have
served us."
From John Conway
"I want to thank you for helping
with the arrangements for our
recent cruise on Princess. My
wife, my three daughters, and I
had a wonderful time. Everything
worked out perfectly. I was
anticipating having to bribe the
maitre d' to have us all sit
together at the second seating,
but that turned out to be not
necessary. The seating
arrangements had already been
made. You also surprised us with
complimentary wine vouchers and
onboard credits, and those extra
thoughtful touches by you were
the icing on the cake. I won't
hesitate recommending your
services to anyone I know
thinking about a cruise. I also
hope to do more business with
you in the future. Thank you
again for your extra efforts."
From Jane and Bert Odenheimer
"Burt and I got back last night
from our Alaskan cruise/tour.
We had a fabulous time.
Everything went well, the
weather could not have been
better. Our tour director was
wonderful, as was our driver.
We saw whales, bears, moose,
etc. It simple could not have
gone any better than it did. We
are grateful to you for that."
Thanks for arranging our trip.
It went very well. Everyone had
a great time from the 5 year old
to the 70 year olds... We saw
whale, fish spawning, seals etc.
Some did a zip line and loved
that. We took the train and one
family took the helicopter to
the glacier.
 Each
did their own thing. The
glaciers were impressive.
Holland America was very good.
Each evening the stewards had a
different animal out of towels,
the food was good, resources
fine.... We had good weather,
rarely rained and we were
generally the only ship in port
most places, so it was not too
crowded. The ship was so big we
had to arrange to all meet in
the evening or else we may never
have seen each other! I had
gotten us all the same t-shirt
and we had our pictures taken in
it.
Thanks again for the help. I
certainly will recommend your
company.
Foxx Family
Well, it has been 6 weeks since
our family Alaska adventure!
What a wonderful trip.
Everything from our
flights/connections to every
other facet of the trip itself
went perfectly. Your expertise
and suggestions as well as all
the arrangements and extensive
follow up truly made this a trip
of a lifetime. We can never
thank you enough!!
As you know, Jan and I had been
to Alaska previously on an
escorted tour and had some idea
of what to expect. However,
with our idea of taking the
entire family this time (10
people), we were a bit more
concerned that everything was
thought of ahead of time. When
I found your internet site while
researching this trip, I
certainly didn't expect a phone
call that very night I requested
info! 
Your intimate knowledge of
Alaska and suggestions regarding
specifics such as the lodges,
side trips, stateroom
preference, etc, proved
invaluable and really made this
trip the best. We will
obviously (and have) recommended
your organization to anyone
wanting an excellent tour of
Alaska.
Attached is a photo taken on the
ship of our family. It should be
obvious we are having a great
time.
The highlight (in my mind,
anyway ) of the trip was the zip
line adventure in Juneau. It
was done in a rain forested
island involving multiple
stations and a great group of
guides. The most adventurous of
us participated. Another
highlight was the excellent tour
guide and the food. We were
surprised at how good the food
on the land portion of the trip
was. Now my son has to get our
grandson to lose his taste for
crab legs ( he ate them 3 nights
in a row)
Again, thank you so much for
arranging a great trip of a
lifetime for our family!!!
Best Regards
Jan and Stan Decowski and Family
Princess
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Raye,
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"Hello!
I wanted to let you know how much
we enjoyed our Mediterranean Greece
trip and to ask you about a future
vacation.
First, our vacation was wonderful!
Princess did a great job. Their
excursions were well organized and
enjoyable. We had something planned
every day so we kept very busy. We
took over 5000 pictures! It was warm
109 degrees in Rhodes, Greece but
not humid so it was manageable. I
have included a couple of pictures
you might like.
Now we
are back to reality and already
thinking about our next vacation. I
saw an interesting trip to the
Galapagos Islands aboard the
Celebrity Xpedition.
It includes 4 days land and 7 on
the Ship.
Thank you again for helping us book
a great vacation!"
- Nora Monaghan
Star Princess
July 2011
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Hi Raye.
"Wanted to thank you for your
help in our Alaska trip. Can't tell you how much we enjoyed
going back to my home for 2 years. The cabin worked out very
nicely. The window was more than adequate. In fact we
noticed that very few travelers were using their balcony so
the money saved was a good decision.
Your advice on the White Pass Railway was really
appreciated. It'll be difficult to take another cruise that
would be as rewarding as this one was.
But we may try again next Summer or the year after, Any
really really great bargains show up let me know."
Thanks Again.
- Bob Snyder
August 2011
"I just wanted to let you know
that we just got back from our Alaska trip....... It was
Great! Took lots of pictures (which we haven't had time to
look at yet), ate and ate and ate on the ship. I think it
can be summed up by quoting the tour director..... "This
is NOT a vacation, it IS an adventure" Thanks so much for
the wonderful dinner at the Pinnacle Grill. The food and
service was superb! All of us really enjoyed it! Thanks
again, for all your help in coordinating our trip"
-- May 2010 mini-group party of 8
"Thanks for arranging our trip. It went very well. Everyone
had a great time from the 5 year old to the 70 year olds...
We saw whale, fish spawning, seals etc. Some did a zip line
and loved that. We took the train and one family took the
helicopter to the glacier. Each did their own thing. The
glaciers were impressive. Holland America was very good.
Each evening the stewards had a different animal out of
towels, the food was good, resources
fine....
We had good weather, rarely rained and we were generally the
only ship in port most places, so it was not too crowded.
The ship was so big we had to arrange to all meet in the
evening or else we may never have seen each other! I had
gotten us all the same t-shirt and we had our pictures taken
in it."
Thanks again for the help. I certainly will recommend your
company.
Foxx Family
Holland America - August 2010
Raye,
I just wanted to drop you a line to let you know that
our Venice to Rome cruise was terrific and to thank you
for your help in setting it up. The Insignia, although
14 years old, was in immaculate condition and the entire
crew was first rate. We had clear skies, warm weather,
and calm seas for the whole trip. Since this was our
first cruise, we had nothing to compare it with but can
say for certain that we would recommend Oceania.
Also, we are considering an Alaska cruise either next
year or 2011. We have a few friends who have sailed
there on Princess and were happy.
-Terry Snyder
Oceania Insignia
May 15, 2009
Raye and Marty... Working with
you two has been a delight. You both did not just book
cruise fares... You looked after all the details just like a
shepherd and his sheep. You double checked with everyone to
make sure documents and boarding passes and all manner of
things were looked after.
Thanks so much and look forward to working with you both
again.
- Don MacGregor
Star Princess
May 17, 2009
Hi Raye
,
It was a great trip and we'll always remember how smoothly
everything seemed to go. Well done indeed you two...
Very best wishes,
-Tony Corbell
Star Princess
May 17, 2009
Hi Bryce,
I want to thank you for helping with the arrangements for our
recent cruise on the Carribean Princess. My wife, my three
daughters, and I had a wonderful time. Everything worked out
perfectly. I was anticipating having to bribe the maitre d' to
have us all sit together at the second seating, but that turned
out to be not necessary. The seating arrangements had already
been made. You also surprised us with complimentary wine
vouchers and onboard credits, and those extra thoughtful touches
by you were the icing on the cake.
I won't hesitate recommending your services to anyone I know
thinking about a cruise. I also hope to do more business with
you in the future. Thank you again for your extra efforts.
- John Conway
Caribbean Princess
January 2008
Hi Raye,
We are back from the cruise and had
our reception last weekend... !
The wedding & cruise was wonderful!
Thank you so much for the wine/fruit basket... we loved it!!!
We ended up teaching Zumba in the candlelight lounge the first
day and then it was put in the Capers letter and announced...
( to all passengers ) and we did it
on the deck on the 2nd at sea day. It was perfect. Everyone
really enjoyed themselves.
-
Jessica Thompson
Carnival Inspiration
August 2007
Hi
Marty & Raye,
Burt and I got back last night from our Alaskan cruise/tour. We had
a fabulous time. Everything went well, the weather could not have
been better. Our tour director was wonderful, as was our driver.
We saw whales, bears, moose, etc. It simple could not have gone any
better than it did. We are grateful to you for that.
-
Jane and Bert Odenheimer
Radiance of the Seas
July 2007
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Hi
Marty!
I just wanted to take a moment to THANK
YOU so much for all that you did for our family/friends cruise on
Royal Carribbean's Legend of the Seas. My family loves the RCCL
line....and as concerned as I was that we had little ones coming on
this vacation, I was SO impressed with the Ocean Adventure's Club.
My two little ones wanted to be there all the time. I now have no
reservations about bringing them on another RCCL cruise, the staff
is just fabulous!
When I originally started to research
cruises and Travel Agents to help with the process, I was
overwhelmed (Let's face it, sometimes the internet can be a good
thing and sometimes it can be a bad thing). |
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I
am so happy that I can across your website. I sure didn't expect
the response that I received from our family and friends when I
started planning the cruise, and you were there every step of the
way putting up with my cabin changes, adding new guests at the last
moment, and removing guests in some cases, too! You were amazing
and I know for a fact that you are responsible for our worry-free
and amazing journey through the Caribbean. Everyone that joined us
on the cruise was extremely impressed at how well the whole thing
fell together with little trouble on their parts.
Again I
can not thank you enough, and don't forget that we will be planning
another one for 2008!
Legend of The Seas
January 2007
Marty
Just returned from our honeymoon cruise... thanks, it was
wonderful. You and your staff do a amazing job in arranging
everything. Looking forward to working with you again. I am
keeping your email address for future needs. Also, my wife
and I have a large adult family. We discussed taking all of them
including ourselves on a cruise... Would you please make some
suggestions...for a total of 12 adults.
Again, thanks,
- Jim Page
Enchantment of the Seas
January 2007
Marty:
We had a fabulous time on our Cruisetour! We were very
impressed with the Princess organization and the way that we
received packets of materials for each of our hotel stays and
bus/train trips one day at a time. Luggage was delivered efficiently
and we loved not having to hassle the check-ins at the hotels along
the way. The weather was awesome, and we understand it has not been
so for most of the Summer. We were able to see Mt. McKinley in all
her glory and also saw whales outside of Juneau on Stephens
Passage—just beautiful to behold as we saw probably a total of a
dozen arch and dive, showing those magnificent muscular tails.
Our stateroom with balcony was awesome, and we loved being able to
bundle up and park out on the deck chairs, taking in the incredible
vistas. The land tours we picked suited us to a tee. My favorite was
the Klondike Scenic Highlights with the train trip up to Fraser,
visit to a suspension bridge, return bus trip including a tour and
lunch at Jewell Gardens. I think Skagway shopping was actually the
most pleasant for me – small, quaint shops. I’m not real big on all
the jewels being promoted on the ship!
The cruise ship is quite a floating city. We marvel at how well they
entertain and accommodate over 2000 people!
I guess my least favorite day was the cruise ship passage from
Ketchikan through the Queen Charlotte Sound with 50 knot winds!!
Things were quite rocky for about 10-12 hours.
We thank you again for all your assistance in securing our
staterooms and assisting us with paperwork and questions. You were
most patient and helpful.
Now we can enjoy and sharing our photo memories of a very special
trip!!
Best regards,
- Martha and Ron Parriott
Island Princess
Princess Alaska Cruisetour
September 2006
Hi Marty and Raye,
Just wanted to let you know what a great Princess Cruisetour we
enjoyed in Alaska this month. We flew to Seattle and visited family
for three days and then to Fairbanks and more visiting while
sightseeing. We went to the University of Alaska's beautiful Museum
there and to Creamer's Field Sanctuary where the Sandhill Cranes
were migrating by the hundreds(August 28). We saw both Fort
Wainright and Eilsson Air Force Base and 1 moose by the road. We
shopped at the Bowl Factory and the Knotty Shop as well as Santa
Claus House in North Pole.
Downtown Fairbanks had some gorgeous
flowers and parks along the Chena River. We did the Riverboat
Discovery ride and learned a lot about the native Athabascan
Indians. Weather was warm and somewhat cloudy but not bad in
Fairbanks. One highlight was the Visitor center at the Pipeline
north of town.
Finally we checked into the Fairbanks Princess Lodge which was very
nice and right on the river. If this had been our only night in
Fairbanks as the the Tour had scheduled, I would have been
disappointed as we had to be up and out of there by 7AM.
( editor's note: Always schedule 2 days in
Fairbanks for this very reason ) There were people who did
not get in till 11 PM and had to deal with the time change, too.
All our luggage handling by Princess on
the whole trip was superb, as was the scheduling for bus and train
connections. From Fairbanks we took the train to Denali. We had
eaten at the hotel so we did not need to waste time doing that
instead of watching the scenery from the domed cars and from the
open back landing. Our hosts on the train pointed out Dall sheep and
other sights. Weather was cloudy when we arrived at the Denali Lodge
but we explored the gorgeous property, shopped nearby and took the
free shuttle to the Park Visitor Center which was very nice. We ate
at the Pizza Place at the Hotel - nothing special but good service
and good food. Our friends went in the outdoor Hot Tubs by our room
which was overlooking the Nenana River.
At 6 AM the next day we were on the Natural History Bus Tour of
Denali Park which was part of our Tour (no extra charge). It was a
grey morning about 45 degrees but the sun came out eventually and
the tour was fine but left you wanting more as it only went about 25
miles into the Park. We had time to take more photos before leaving
Denali Lodge about 1 pm having not caught any glimpse of Mt.
McKinley yet.
Finally on the bus to Mt. McKinley Princess Lodge, the clouds parted
and the view was gorgeous with the fall foliage in the foreground
and the Alaska Range in the distance. Soon we saw most of the big
mountain and when we arrived at the Lodge it was completely out! We
ate chicken strips at the lodge bar and sat on the open deck in the
60 degree sunshine admiring the view. We were thankful to have two
days here and would highly recommend it if you are going in to
Talkeetna at all which is a 1-hour shuttle ride.
Once we saw how nice the weather was, we
signed up for a jet-boat tour at noon the next day, took the early
shuttle in and had breakfast in town and bought a print by a local
artist before boarding the boat and flying up the Susitna River.
There were eagles and some salmon but we did not see any bears or
other wildlife. The view of the mountains from the boat was
fantastic and our driver said it was one of the best days of the
year!
We enjoyed the deck/bar at the lodge again for dinner and saw a nice
Photosymphony show. Next morning we hiked the two short trails at
the lodge and took more pictures before our 1PM Shuttle to the Train
which took us to Whittier. That was a long and not too picturesque
ride. We did enjoy the Turnagain Arm section just before reaching
the ship. Some people saw Beluga whales from the beautiful train
cars.
Finally about 7 PM we arrived at the ship and got into our room for
the duration. Our balcony cabin was just as we had expected although
our stateroom was pretty remote from most ship activities! Our
steward was great and we always enjoyed spending time at the room.
The bathroom was small but adequate and there was plenty of closet
space for our stuff. We had definitely over packed as we had only
been on Caribbean cruises before and this was not as formal. Nice
slacks and a few different tops would have been fine for all but the
two Formal Dinner nights and some people didn't bother with those!
Food at the 24-hour Horizon Court was terrific. We did all our
lunches there enjoying the views and the company of other guests.
Dinner food was also excellent and we learned to enjoy meeting new
friends every night as we tried Anytime dining. We had been on the
waiting list for first seating and would have preferred it. At least
we were able to dine early every night so that we could get seats at
the early shows which were always crowded and were always very good.
Princess performers are the best!
As for the scenery of the Inside Passage, we had to skip College
Fiord - too rough seas; we spent a grey day in Glacier Bay but still
had good views; Skagway was misty until we got to the top of the
Pass on the Railway, an excellent tour; Juneau was also rainy - all
we did was go shopping; and, even though Ketchikan was grey, we
enjoyed the Lighthouse Totem Tour by boat where we learned a lot
from our crew and saw lots of eagles and their nests; we even saw a
nuclear Sub which was coming into the base near there. There were a
couple of times when we saw the tails and spray of Orka whales near
the ship, this and the glacier were the best times for having our
own balcony. The rest of the time I would not say it was as
necessary as on a Caribbean Cruise - we never just sat out there as
it was cool and the scenery was just grey.
When we arrived in beautiful Vancouver, the sun finally came out for
good and we had a nice day of sightseeing with our family from
Seattle who drove us back for our flight the next day. All in all we
had a wonderful time and were thoroughly pleased with the
arrangements you made for us. The $363.00 we saved over our local
agency's quote paid for some of our great shore excursions.
Everything went smoothly and I will definitely contact you for our
next Cruise. Let me know if there is anything else you would like to
know about our experiences on this trip of a lifetime!
Thanks,
- Peggy and Ed Koenig
Coral Princess
Alaska Cruisetour
August 2006
Hi Marty, Just got back from our
cruisetour to Alaska on Princess. Everything was excellent. The
hotels and the ship was rated tops by all in our party. The help
with the 8 month old was fantastic and the excursions were great.
Thanks for all of your help. We are looking forward to another
cruise next year, possibly the Mediterrean and working with you.
Thanks again.
-Richard & Dolores Duarte
Sapphire Princess
July 2006
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Hi Raye.
The Guglielmo's had a great time.
Thanks for all your help in making this family reunion a success.
-Louis & Pat Guglielmo
Explorer of the Seas
May 2006 |
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Marty,
Just a note to
thank you for your help in booking the ( Alaska ) Princess Cruise
tour for next year ( 2007 ).
I have been doing
some internet searching of info regarding the cruise tour and the
ship and it becomes increasingly obvious to me that you have taken
excellent care of us. Your knowledge of the advantage of a Port side
room for the southern trip and your ability to get us in the
midships bump out area for our cabins looks to be great. I was not
knowledgeable regarding the bump outs on the Coral Princess until
reviewing some cruise review sites and the reviews I have read
regarding being in the bump out area and on the A and B decks makes
you look brilliant and makes us look lucky to have dealt with you. I
found you guys pretty much by the luck of the draw on a Goggle
search. At the time of my first e-mail I had no idea who you were,
where you were located, how legitimate you were or what your level
of expertise may be. Let me say that at this point I am very happy I
found you and appreciate how well you have served us."
-Ken
Wager
Coral
Princess
May
2007
Raye and Marty,
I have been
involved organizing and leading 8 different group cruises of more
than 30 people over the past 10 years. I wholeheartedly believe
Cruise Direct Online made this cruise for our company of 33 on The
Explorer of the Seas this past March, 2006 the easiest to
accommodate the multitude of individual desires and
therefore the best yet. You were always attentive to detail
and quick to
respond to every demand.
I especially want
to thank you for helping to get our special circumstances of the
couple added on the last day prior to
departure completely taken care of. Jumping through hoops must be
one of your specialties. I have never before had such care and
concern from any other cruise travel agent. We really feel some
kinship to you for the outstanding job you did. We will always have
your agency phone number and email address for quick reference for
the next cruise. We had a group picture made and have included it
for you to see the many smiling faces of which you helped to make.
Many thanks for
your massive efforts.
- David Hillman
Explorer of the Seas
March, 2006
Marty,
Never having been on a cruise before, I
was completely overwhelmed by the countless choices. I was so
grateful to discover Cruise Direct Online. I told them what I was
looking for, and they found the perfect cruise for me. Their
website was easy to use and had all of the information I needed.
Because of Cruise Direct Online, I had a stress-free vacation that
was heaven. I highly recommend them. I will certainly use them
every time I sail.
- Laura and
Howell Hall
Mercury
November 2005
Raye & Marty
Hey guys- We had a great trip on the Oosterdam! Cabin 5186 (aft
corner) is so nice! We had fog the entire trip except for leaving
Vancouver so we did not get to use the balcony hardly but we did not
care! This was our first time on one of HAL's big ships and we
loved it. The Captain was just incredible----great music around the
pools (upbeat, happy....not that opera stuff we have been hearing
for the last 4 cruises), the Crow's Nest had an awesome band every
night and the dance floor was jam packed! This was a younger,
hipper crowd so maybe that is why it was different. The staff and
crew just seemed happy.....something we have
not seen in four sailings on HAL.
When we got onboard they had given us another $248 shipboard credit
so I did write a big thank you letter. 
It is amazing how different a cruise can be depending on your
waitstaff, cabin steward, and general conditions. We did not have a
single complaint! wow--------and trust me I had a critical eye out!
I wanted to thank you for going to bat for us. We had a really,
really wonderful time!
Oosterdam
September 2005
Hi Marty,
Just wanted to let you know we had a wonderful cruisetour in Alaska.
The land tour was great. There were
Princess personal to meet and greet us every step of the way. The
excursions were great too. A wonderful anniversary.
Thanks so
much. Princess really took great care of us.
-Amy Harned
Coral Princess
September 2005
Raye & Marty:
| I would like to say
thank you for all you have done for us in the past Re: the cruise in
March 2003 and the March 2005 cruise. Working with both of you have
made all of us feel like we are long time friends. You folks make
the process sooo very easy. Raye, I want to thank you for your
taking us by the hand, in 2003, and walking us through every aspect
of cruising. Because of your attention to detail we will
continue to use Cruise Direct Online as our travel agency of choice
when booking future cruises. The "Miracle" was fabulous. The
upgrades that were provided were super and the group enjoyed the
entire cruise. What a beautiful ship. |
|
 |
On behalf of all 32 people in the
group, I personally want to thank both of you for your patience and
understanding with all the questions that you handled from all
members of the group. We, all, look forward to the next cruise,
hopefully 2007, at which time we will put your expertise to the test
once again.
-Rog and Marlene Bauder
Bill and Cindy Benson
Jim and Marcia Hanson
Carnival Miracle
March 2005
Footnote:
Hi Marty and Raye!
Job well done! Congratulations! This testimonial goes to show
you the importance that travel agents play in the role of
turning on first time cruisers. We value your expertise in
helping them through "the process". Due to your expert guidance
and seasoned advice, they'll be repeat cruisers for many years
to come!
Thank you for suggesting the Carnival Miracle
for their most recent cruise, and hopefully with your direction,
they will choose to sail with us again in 2007!
Warmest Regards,
Pam Kressley
Business Development Director
Carnival Cruise Lines
Dear Raye and Marty,
|
Your timely response
to our subject concerns has restored our confidence. As you can
see there is no obstruction in the stateroom now assigned, as
shown in my picture of Radiance of the Seas, in all her glory
... at Labadee, Hispaniola on March 8, 2005. I am confident we
shall be even more pleased with our Brilliance of the Seas
cruise in January ... thanks to your customer relations skills. |
|
Happy sailing ... cruise on.
-Mr. & Mrs. James Newton
Radiance of the Seas
March 2005
Dear Raye & Marty,
Thanks for helping us out with an issue we had with the cruise
line. A shipboard credit is certainly better than a future
cruise voucher. I get bent out of shape on non-existent
customer service-----all over the place. That is why I think
the world of you guys----no matter what I throw at you, you just
"fix it!". You will have to forever be my travel agent!
I can't thank you enough for your persistence on this matter.
It is so hard to find anyone anymore
with the kind of follow through that you guys provide!
You're dolls!
Off to Hawaii on Friday---can't wait!
Fondly
-Mary Van Treek
Dear Marty and
Raye,
Starting January 9th of 2005 Roger and I spend 20
wonderful days in the Caribbean. We live in Minnesota,
so it is a must to hit the road at that time of the
winter! We had the joy of boarding the Dawn Princess
for the fifth time. It is just the right size for us!
The weather was marvelous, the stops were fun and some
were new to us! We really had a grand time. We want to
thank you for all of your wonderful help and attention
to detail. The price was great and the service from you
two was certainly much more then we expected from a web
service!
You two are the best,
-Nancy and Roger Larson
Dawn Princess
January 2005
Dear Raye & Marty,
We cruised from Vancouver to Anchorage on the Island
Princess from August 21 for 7 days. We experienced 3
days pre-cruise in Vancouver/Victoria and a 5 day
post-cruise on the Midnight Sun Express and Princess
Lodges to Fairbanks. Our experience with Cruise Direct
Online was and always has been excellent. They monitor
our selected accommodations and usually improve the
"deal" before we make our final payment to Princess.
Princess out did themselves, especially with our pre and
post-cruise logistics. Baggage handling, on-site help
and tour guidance was absolutely perfect. Our onboard
experience was delightful. We were blessed with clear
weather and abnormally high temperatures on the land in
Canada and Alaska.
Here is a picture of one of the highlights of our trip;
our dogsled adventure in Skagway.
Thanks for your continued great service and we look
forward to planning future cruises with you.
-Laurie & Mike Wilson
Island Princess
August 2004
Raye,
We returned home safely on Saturday from our
wonderful adventure. The theme of the trip turned out to
be war cemeteries, war history, water, and watercraft.
The QM2 was terrific. It was everything we hoped for and
more. The stateroom you chose for us was perfect.
Bright, spacious, nicely appointed, and conveniently
located to everything important. Most of the time we were
unaware that the ship engines were running or that we were
on the ocean, it was all so smooth and quiet. The food on
the QE2 Caronia class was better than the QM2, but the
accommodations and everything else were much better on the
QM2.
Many thanks and best wishes to you and Marty.
- Ross Pennie and family
QM2
July 2004
Marty,
Our April 2004 cruise on the Rhapsody was
absolutely wonderful! This was the second cruise that
Phil and I booked through you and both were worry free and
perfect. We will most definitely continue to book all of
our future cruises with you. Thank you for making our
vacations so enjoyable!
- Cathy and Phil Reynolds
Rhapsody of the
Seas
Marty,
That was a super offer you made Donna and myself....Our
best cruise was Rhapsody of the seas for two reasons.
First the ship is incredible and secondly Cruise Direct
{Online} is awesome. It was the best booking we ever made
and we have sailed four cruise lines and booked with many
different agencies. Yours is the best for
communication, courteousness, being up front with the
price and fun surprises for special occasions. We wish you
a prosperous 2004 and many years to come. Keep up the good
work.
- Tommy and Donna Gayer
I just received an e-mail indicating the you worked some
magic and got us a better deal with Carnival. Just wanted
to send you a little note and say Thank you for all of your
hard work. It has been a pleasure working with you. We
will differently retain you in any of our future vacation
travels.
Thank you again.
-Gail Fulkerson
Carnival Legend
December 2003
Marty,
I just wanted to let you know how much we appreciate all
of your help and efforts you have put forth on our behalf.
These efforts have not gone unnoticed. We do really
appreciate all of the time spent by you for our group. You
will be highly recommended to anyone we hear talking about
going on a cruise.
Thank you again for your wonderful patience and guidance.
- Don and Dot Humphreys
Carnival Legend
December 2003
Raye,
My wife and I just
sailed on the Royal Caribbean Sovereign of the Seas and had a
wonderful time. Normally on vacation it takes me about 4 days
to forget about what day it is - this time it took only 2
days. I literally had to think for a moment or two as to what
day it was. The ship was very clean, the food was great and
the staff was superb. We will be back.
- Joe Zaluski
Sovereign of the Seas
April 2003
Marty;
We got back from our cruise a couple of weeks ago and have not
had time to contact you. Everything was great, the cruise
line, the cabins, everything. Thanks for all your help in
booking this cruise.
We will be back in
touch for our next vacation.
- Elliott Bresler
Adventure of the Seas
April 2003
Dawn,
Our recent Panama
Canal cruise on the Coral Princess was wonderful. The ship is
sparkling brand new
and beautiful and
the service the best I have ever encountered on any major
cruise line.
Thanks Marty for the great service you provided, and for
always responding so quickly to my inquiries. Our booking
experience with Cruise Direct Online was easy and efficient
and the price quote for this cruise was much less than I found
on any other cruise or travel web site.
Thanks! We will book with you again.
- Arthur Reichman
Coral Princess
March 2003
Hello Bryce,
As you’ve noticed, were back. We had a wonderful time and all
went very well. There were no glitches at all. Shopping, scuba
diving, shopping, tours, and shopping were all great. And
thank you for the gifts and onboard credit. They were all used
well. Your efforts in making this a memorable trip have been
greatly appreciated! We have been talking about the idea of
trying another cruse line for the next trip and wanted to look
into Royal Caribbean. We’d like to try the Southern route
again, but this time we are going to take our kids with us.
Thanks again.
-Steve Harley
Sea Princess
February 2003
Hi Marty:
Thanks so much for all of your help with the cruise for our
group of 24. We had a wonderful time and will have memories of
a lifetime. I have sent you a picture of many, but not all, of
those in our group at the ruins in Tulum. Your responses to my
many inquiries were lightning fast, and I feel quite confident
you gave us the best prices available. My family and our
"cruising friends" are going to get together soon to begin
planning the next cruise, and you can be certain we will book
through Cruise Direct Online.
|
Thanks again.
-Jill Steele
Inspiration
December 2005
|
|
Dear Raye and Marty,
My Dad and I just returned from the
wonderful cruise you planned for us aboard Celebrity's Horizon
to the Western Caribbean. It was simply WONDERFUL! We had a
grand time, were treated so well and met so many wonderful new
friends.
Thank you for all your help in making this such a terrific
vacation. I cannot wait until I can cruise again!
-Marcia Best
Horizon
December 2005
Hi Marty and Raye,
We just got back
from our honeymoon on the Voyager and it was fantastic. The
room was great, the service, food and excursions were great as
well. I think we're hooked on cruising.
Thanks for taking care of the booking arrangements for us. You
both were a great help.
-Philip Knowlton
Voyager of the Seas
September 2005
Just wanted to send
a note.
I gave my wife the information yesterday and she was excited
that I was able
to get the cruise with the family. I don't think I could
have afforded it
without your help. Thanks. As an anniversary gift
it couldn't have worked
out better.
- Jeff Fortnoy
Rhapsody of the Seas
September 2005
Kathie,
Just wanted to
thank you for a most enjoyable time on the Disney Wonder
cruise. Thank you for your help in making this cruise so
delightful and affordable for me and my family!
We intend to use your company for our future cruises!
-Barbara Morandi
Disney Wonder
July 2005
Marty,
We got back from our cruise to Bermuda on the Horizon just
yesterday. I have "post-cruise letdown" today if there
is such a thing! We had never cruised before and this
was for our 20th anniversary celebration. I felt like a
princess on the ship--from the handsome Rumanian waiter, Varga,
to the Asst MaitreD', Frenki, to the Cabin Steward, Martin and
every other crew member who we came
in contact with, it was wonderful! We definitely want to
do it again!
I must especially thank you, Marty for helping this novice
cruiser to choose the ship, the room and to answer the
many questions I had. We thought
everything was so smooth in the booking process and we
received the detailed cruise documents in plenty of time.
We also thought the cost was very reasonable. I made
sure to tell our table-mates in the Dining room who we had
booked with. We hope to tuck away some money to
cruise through your agency again before too long. Thank you
again.
-Lou Ann & Joe Lalumia
Horizon
July 2005
Raye,
The trip was great. We ended up upgrading to a room with a
balcony where we spent a great deal of time. The
balcony really made the difference.
The weather was fine. Only 190 guests and 220 crew.
No wonder they are making many promotions.
We are up for a barge cruise in the early fall or late summer.
- Barbara Reynolds
Paul Gauguin
May 2005
Raye & Marty,
Just wanted to drop you a note to
say "thank you" for everything you did in helping me get my
cruise planned. The cruise was an absolute blast! with lots of
eating, drinking and a ton of laughs. It was a wonderful
getaway!. A card doesn't seem like enough, but I hope you know
how much it meant to me that you took care of me the way you
did. Thanks again.
-
Shari Siegrist
Carnival Fantasy
January 2005
| This was the
second cruise we booked with Cruise Direct Online and our
small group of ten had a great time. Thanks for taking
care of everything and looking after us right up to
departure. Your last minute help was greatly appreciated.
We're ready to go again! |
- Chuck and Ruth
Holzman
Carnival Jubilee
December 2001
Kathie,
We went on the Enchantment
Oct.7th. The flights, the ship, the cabin were all superb, so
was the food. We thoroughly enjoyed ourselves, and thanks to
you all went smoothly. Thank you for everything Raye.
- Joseph and Pearl Kaye
Enchantment of the Seas
October 2001
Marty,
We wanted to pass on to you folks
that your quote and additional bonus (after the cruise line
special) was still the best deal {:-] and we are extremely
satisfied with your prompt service and excellent response time
to our inquiries! We are surely glad we chose Cruise
Direct/Travel Direct as our agent.
Again, we appreciate your help and you have been wonderful to do
business
with. You people seem to really want to give your customers the
best deal and the fastest service. Now we are looking forward to
our special 10th Anniversary and to celebrate it by cruising in
style, something we never would have believed could be done so
soon...
Give our regards to Raye, and thanks so much!
-Jennifer and Geoff Mazanec
Celebrity Horizon
September 2001
Marty,
My wife and I booked a 25th
anniversary cruise with you, and it was wonderful - not in small
part to the recommendations we received from you.
-Bob
Bollinger
Voyager of the Seas
August 2001
Marty, Thanks for your help on our
last cruise. A friend of mine is looking for a cruise for her
parents in the Mediterranean. Could you help her out? I
recommended you.
-Jill
Kulhawy
Sovereign of the Seas
August 2001
Marty, I want to thank you so much for all the attention
that you have given over the past year plus. You have put
up with insane questions as well as my bugging you!!!! I
am so excited and cannot wait to get on board..... I will
definitely call you for our next cruise. We will go
hopefully 2003, maybe a European Cruise! It will be my
daughters 21st birthday and we will have to do something
nice for her. My son who will turn 21 this cruise is very
excited. I hope his birthday goes well. Thank you.
-Ellen Murphy
Carnival Triumph
June 2001
Bryce,
I appreciate all that you have done
for us. I have and will continue to recommend you and your
company to my friends and colleagues.
-Earl Hamilton
Sovereign of
the Seas
May 2001
Raye, the cruise was fantastic, the
food was great and everyone in our family group had a good
time.
-Kay Black
Group Cruise
Carnival Triumph
April
2001
Raye, you were the best travel agent I have ever worked with,
thank you
so much for making our vacation happen so smoothly!
I wanted to thank you and Cruise Direct Online from the 22 of us
for a
fantastic cruise, every little detail was taken care of.
Carnival was
exactly what we expected, there was something for everyone, we
are all
looking forward to cruising again as a group.
-Diana Boettcher
Carnival Triumph
April 2001
Marty, we had a great time and we
REALLY enjoyed our room. We've never cruised before and we
have our own houseboat - - - but I think we'll do this again
sometime. Probably take the kids along next time.
-Denny Cole
Carnival Triumph
March 2001
Although the Marriage Builders
Cruise for the year 2001 is over, the new life and marriages for
those who attended have just begun. In fact, every couple had
such a positive experience on the cruise that we've been
informed many will be sailing with us again in 2005. That says a
lot!
-Marriage
Builders Group Cruise
Sea
Princess
February
2001
My husband & I booked a cruise
through your company representative Raye aboard the Radisson
Diamond. We had requested a stateroom with a balcony, but none
were available.... Raye put us on a waitlist and said she would
call if one became available. One did become available and she
notified us immediately. We are so thankful to her for not
forgetting us! The balcony added so much to our experience on
the Diamond. Our experience with Cruise Direct Online exceeded
our expectations.... Raye was extremely responsive to our
seemingly endless questions! She is very knowledgeable about the
ship as as well as the route and totally prepared us for a
wonderful trip.... I cannot say enough about the incredible
service aboard the Diamond. We had the most relaxed time
onboard. My advice to anyone considering a cruise is to take
this one, visit the spa often for a massage, get a stateroom
with a balcony and book through Raye of Cruise Direct Online. We
cannot thank Raye and Cruise Direct Online enough for the
professional service they offer that truly delivers!
-Linda and Kevin Grant
Radisson Diamond
November 2000
I want to tell you we had the most
wonderful vacation. The cruise was
absolutely the best one yet. The ship was so gorgeous. If it
wasn't moving you would never know you weren't at some resort
somewhere instead of on a ship. Our rooms were just great and we
really took advantage of the balconies that we had.
Unfortunately we probably will never go back to a room with just
a window after experiencing a balcony on a ship. It was
great to wake up in the morning and go out on the balcony and
watch the ship pull into the ports for the day.
You were right about the
promenade rooms being noisy. We watched several parades and
gatherings that took place on the promenade mall and those rooms
had to have been noisy if you were trying to sleep. Marty it was
so much fun. I just wanted to let you know that we enjoyed
ourselves immensely. We are also thinking about the new ship
Radiance of the Seas 5 day cruises next spring.
-Peggy Troncoso
Explorer of the Seas
November 2000
I worked with Raye and just recently
booked and sailed our cruise. We had a great time. Now, I'm
back, looking for a fun cruise at a great price for our family.
25 people including kids! Voyager or the Grand Princess look
neat.
-Carol Kopowski
Grandeur of the Seas
March 2000
Raye, we are having a wonderful
time. We've heard there's been lots of snow back home, but we've
enjoyed 80° + weather! Thank you for all your help and for
sending us champagne.
-Osbourne Group
Carnival Sensation
February 2000
Cruise Direct Online put together a
great honeymoon cruise and extended stay for us in Tahiti.
Needless to say it was a lot of work, but they came through with
flying colors. This was our first cruise and you bet we'll be
back for more.
-Bill
Sellers
Radisson Seven Seas Cruise
October 1999
Cruise Direct Online saved us
hundreds of dollars, got us a great stateroom upgrade and best
of all they spent the time to answer all our questions and gave
us good advice. We had the time of our life. What more could you
ask for.
-Mario Ferrari
Disney Family Cruise
May 1999
Raye, I was wonderfully surprised
today to receive the beautiful bouquet of spring flowers. Your
consideration is very touching and meant a great deal. The
flowers certainly brighten both the house and my spirits. I know
that Gene has enjoyed working with you on the trip and very much
appreciated your attention to detail and the efficient, caring
way in which you handled all of the arrangements.
-Helen Rockefeller
Radisson Diamond
Transatlantic cruise
October 1999 |
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